Whither ITSM?
" You can contract out the execution of risk mitigation (Cloud). You can't contract out of accountability for risk (governance). The more we outsource the more important risk management becomes, not...
View ArticleCircumscribing IT
You write, " Our primary job in IT is to keep the lights on and to do "normal" implementation and upgrade of services."I believe this describes ITSM (information technology service management). I also...
View ArticleThat is precisely my point.
That is precisely my point. Some companies pay a small group of bearded chaps to keep an eye on the future and what might be useful. Others leave it to their peers and competitors, and adopt what...
View Articleget real
Oh... crap. People who seriously suggest computing will one day be as simple as electricity are hard of thinking.Every kWh is like every other. your data is your data. Mine is mine. Computing will...
View ArticleFair enough
The conclusion then is that anyone who wants to do research and development should stay out of Information Technology. Based on my experience, that sounds like sage advice.Educators are obligated to...
View ArticleDisgraceful
I must correct typos, and then bow out--I have exhausted the subject. I see you have addressed these issues elsewhere on your site. "...students should be aware that the jobs they [thought] they were...
View Articledevelopers on the service desk?
If you register for the site I think you might get to edit your own comments :)Developers don't innovate. Cutting code is not innovation. Designing systems and services is rarely innovation. True...
View ArticleI read it on this blog
"I am all for devs carrying pagers, performing L3 support, triaging critical incidents, and rotating through ops team, because it's the only way for them to learn how to write production-ready...
View Articledevs in Ops
If you look closely you will note I didn't write that comment.The idea of "devs in Ops" is amusing. It would be like those TV series about city-girl bimbos sent to work on a farm.I'm sure it happens in...
View ArticleRight: I wasn't quoting you.
It does not follow from what was quoted that you did say it, and I was aware that someone else said it. Noted. I was pointing out a few things.One: someone said it on this blog. That's already an...
View Articleskills
"more highly skilled workers are recruited to do less skilled work" And people call me bigoted. What makes you think dev are more highly skilled than Ops? Most developers I've met wouldn't make a good...
View ArticleFine then, differently skilled
Then reread with "more highly skilled" as "differently skilled." And if they are only differently skilled but not better, why the need to put differently skilled persons in their place? What does this...
View ArticleDev in Ops
I am trying to find the main point you are trying to make and pick up that thread only. I apologise if I mistook it for something else. Which I think is about dev in ops.Fundamentally, yes the attitude...
View Articlerapport
Peter, your first few paragraphs are one of the best expositions of the "tension" between dev and ops I have seen in a while. And I agree - to an extent - about the solution. I don't think rotating dev...
View ArticleCross-rotation
Skeptic, just to clear the misunderstanding - I am not saying cross-rotation works well either. I would try 10-15 different things before this. What I tried to explain is why, if someone does it, makes...
View ArticleAnother take on innovation in IT
Some real data on innovation in IT is here:http://i.techweb.com/networkcomputing/private-cloud/B2850511_Usage_Based...It contradicts many of the assertions in this thread. IT as a source of product...
View ArticleStop promising innovation to everyone
I don't think this contradicts my point at all. IT as a whole, as a black box, needs to measure its value in terms of innovation delivered, sure. That is an important measure, and it is of increasing...
View ArticleIn house IT does need to innovate
I was responding in particular to the following statements: You: "if you want to be an innovator, stay at MIT, dont go into IT. Get a job at Google, not some insurance company in Omaha."Stanislaw:...
View Articledrudgery
You are correct that the "stay out of IT" was an exaggeration. However I don't think you will dispute that there is more innovation going on at Google. That said, I'm betting the vast majority of...
View ArticleSpot on Peter (and hope
Spot on Peter (and hope you're well, my friend).Reading this post again made me wonder if the reason for the fuss about the cloud is less about true innovation - it's not exactly a new idea anyway, is...
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